Refund Policy

Return Window

[RETURN WINDOW]

Physical-Book Return Eligibility

Returns may be considered for physical books that are unused, unread, undamaged, and in original condition, subject to final business approval and applicable law.

Return Shipping Responsibility

Customers are generally responsible for return shipping unless an item is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Contact support before returning any item. Include order number, item details, and clear photos of packaging and product condition for review.

Refund Processing

Approved refunds are processed to the original payment method within [REFUND PROCESSING TIME]. Original shipping charges are generally non-refundable unless required by law.

Lost or Delayed Shipments

Shipment delays and carrier exceptions are handled case by case after carrier tracking review.

Incorrect Address or Returned-to-Sender Orders

Orders returned due to incorrect address information may require additional shipping charges before reshipment.

Cancellation Before Shipment

Cancellation requests submitted before shipment are reviewed based on order status at the time the request is received.

Future Digital-Product Refund Rules

Digital-edition refund terms will be published if and when digital editions become available.

Applicable Law Exceptions

Where applicable consumer-protection laws require different terms, those laws will control.

Chargeback Guidance

Customers are asked to contact support first so issues can be reviewed before initiating a chargeback.

Support and Mailing Details

Support Email: [SUPPORT EMAIL]

Return Address: [RETURN ADDRESS]

Business Legal Name: [BUSINESS LEGAL NAME]

Governing Jurisdiction: [GOVERNING JURISDICTION]